No Logs Policy

Our Privacy Commitment (Proxy Customers)

ProxyPi operates a strict no-logs policy for customer proxy activity. We do not monitor, record, or store any data related to your browsing habits, websites visited, or content accessed through our proxies. Our service is designed to provide anonymous and secure proxy access without compromising your privacy.

What We Do Not Log (Proxy Customers)

• Connection Logs: We do not record source IP addresses, destination IP addresses, or connection timestamps.
• Browsing Activity: No records of websites visited, files downloaded, or any content transmitted through our proxies.
• DNS Queries: We do not log DNS requests made while using our service.
• Personal Data: We do not collect or store any personally identifiable information beyond what is necessary for account management.

What We Do Collect (Proxy Customers)

To provide and maintain our service, we collect minimal information required for operational purposes. This includes:

• Account Information: Email address, username, and hashed password for authentication and account management.
• Billing Data: Aggregate bandwidth usage (inbound and outbound data in MB) for billing and plan enforcement. This is anonymized and does not link to specific activities.
• Service Metrics: General system logs for debugging and performance monitoring, such as error rates or proxy availability, without user-specific details.
• Signup Attempts: IP addresses and timestamps for security purposes, like preventing abuse during registration.

All collected data is stored securely in compliance with UK data protection laws, including the UK GDPR. We use third-party services like Stripe for payments, which handle sensitive financial information separately under their own privacy policies.

Operator Programme Data

If you apply to host or host a proxy node on our network, we collect and process additional information necessary to onboard, operate, and compensate you. This is separate from customer no-logs commitments above.

• Application Data: Hostname, email address, and any details you submit via the Join Network form.
• Network Identifiers: ZeroTier node ID and assigned private network IP, recorded after approval for routing and administration.
• Port Assignments: SOCKS and HTTP port numbers allocated to your node.
• Operational Metrics: Aggregate bandwidth and session accounting via RADIUS for uptime monitoring, abuse prevention, and compensation calculation. We do not log destination URLs or customer browsing content routed through your node.
• IP Quality Screening: Results from third-party reputation checks (e.g. Scamalytics, IP8, BrowserLeaks) with your consent at application. We use these to verify residential quality, not to monitor your personal browsing.
• Payout Data: Payment details processed by Stripe (or another designated provider) under their privacy policy. We retain records of amounts paid for accounting and tax compliance.

Operator records are retained while your node is active and for up to 24 months after departure for dispute resolution, fraud prevention, and legal compliance. You may request access to or correction of your operator data by contacting us.

Data Retention and Security

We retain operational data only as long as necessary for service provision and legal compliance. Customer account information is kept while your account is active and deleted upon request or inactivity. Bandwidth usage records are aggregated and retained for billing purposes for up to 12 months.

Our infrastructure uses encryption, access controls, and regular security audits to protect data. In the event of a legal request, we will only disclose information if required by UK law, and we have no history of voluntary data sharing.

Changes to This Policy

We may update this No Logs Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

Effective Date: July 4, 2026